CUSTOMER LIFECYCLE MANAGEMENT
Customers with problems or questions want your attention and they want it now. Meeting the customers’ expectations with knowledge, responsiveness, and personal connection is the key to delivering your brand promise. Customer care is no more about just supporting your customers, it is about making connections that last and inspire your customers to love and share your brand.
With the world going digital by the day, the need for companies to go create expressive human connections with their customers is larger than ever. At Sky infocom creation, we believe that every touch point with your customers is a brand-building opportunity as well as the backbone of a successful retention and win-back programs.
Our focus on remarkable customer experiences is what drives every interaction, leading to increased customer loyalty and satisfaction.
Our Expertise
Let us take care of your customers – We take a multi-channel approach that empowers customers to interact with your brand via any media channel, any device, anywhere with a personalized, effortless and consistent customer experience throughout their journey. Our support channels include:
Phone
Chat
Email
Social Media
Collaborating with us:
With our high focus on employee engagement and attrition levels lower than the industry, we know the importance of putting both employees and customers first.
The Benefits of Collaborating With Us:
Enhance Customer Experience: Always looking for moments of truth and opportunity to delight customers.
Operational & Cost Efficiency: Utilizing lower cost channels to effectively and efficiently manage customer queries.
Top-line impact: Value offerings to customers leading to increased loyalty and revenues.
Telephone Answering Service
No matter the size of your business or the scope of your needs, we have a variety of telephone answering service options available for you – all with live agent coverage 24/7/365. If you need immediate support, we scale up quickly, getting you set up in days rather than weeks.
Feel safe in the knowledge that in whichever plan you choose, Sky infocom creation is dedicated to answering your calls quickly, professionally, and without interruption.
Full-Service Inbound Calling
Diverse Suite of Inbound Call Center Services
Sky infocom creation, provides full-service inbound call center solution tailored to your business’s individual needs.
Our professionally trained agents handle incoming calls to your specifications
Specially Tatlorrd Solutions
Outbound Capabilities
Sky infocom creation, takes a consultative approach in the design and management of your outbound call center campaign. From telemarketing to telesales, marketing research and even appointment setting, our goal is to turn each contact into a sale.